Question 1

How to file a claim with PaySika?

Accepted Answer

When you make a transaction, there may be rare cases where you encounter minor issues. Don’t panic. Just follow the instructions below, and everything will be resolved.

1 - Problem when recharging your PaySika account

It may happen that when you recharge your PaySika account, your Mobile Money account is debited, but your PaySika account is not credited. Don’t panic…
It’s either just a connectivity issue, and in that case, it may take up to 24 hours for the money to appear in your PaySika account automatically.
Or it’s a communication issue between our partner's Mobile Money platform and the PaySika system. In this case, a PaySika Agent must initiate the complaint with our Mobile Money partner. This can take up to 36 hours.

What you need to provide to PaySika:

The amount of the transaction,
A screenshot proving your Mobile Money account was debited,
A screenshot of your history showing the disputed transaction,
Your phone number linked to PaySika,
And the phone number used to make the recharge, if different from the one linked to PaySika,
The date when the transaction was made.

2 - Problem withdrawing from PaySika to your Mobile Money account

If you make a withdrawal from PaySika to a Mobile Money account and are debited on PaySika but not credited on Mobile Money, don’t worry. This is due to an interconnection issue between the two systems.
Only a PaySika Agent can resolve the problem. The agent will contac

Question 2

How do I make a payment on Alibaba?

Accepted Answer

Alibaba is an international online shopping platform where thousands of suppliers offer a wide range of products. If you want to buy on Alibaba, it is essential to understand how to make a secure payment. In this article, we'll show you the steps you need to follow to make a successful payment in just a few minutes using the PaySika debit card.

Create an Alibaba account.

create an account

The first step is to create an Alibaba account. Here are the steps to follow:

Go to Alibaba.com.
Click on ‘Register’ and fill in the form with your e-mail, password and personal information.
Once registered, you will have access to your dashboard to manage your orders.
If you already have an account, just click on ‘Sign in’ to connect to your account.

Search for a product and contact a supplier

Step 2 (https://storage.crisp.chat/users/helpdesk/website/925d5dd526c14800/image_1duf3a9.png)

Once you've logged in, use the search bar to find the product you want to buy. Alibaba allows you to compare prices, quality and supplier reviews. Steps to finding the right product:

Use specific keywords to find what you're looking for.
Check product details such as description, minimum order quantity (MOQ), delivery charges, etc.
Check the opinions of previous buyers to assess the quality of the product and the reliability of the supplier.

Choose a good product on Alibaba](https://storag

Question 3

PAYSIKA - HOW TO OBTAIN MY NIU (Unique Identification Number) or Taxpayer number

Accepted Answer

Document provided by the Cameroonian taxes, you are requested to have it to make your verification at PaySika. You could then if you are verified make transactions of more than 3 000 FCFA

Step 1 :Go to https://www.impots.cm/

Step 2 : On the homepage of the site, click on “eRegistration”.

**Step 3 **: You will be directed to a page where you have to make a choice.

If you have already created an NIU and do not have the document, click on “I already have a tax identification number (NIU)”. But if you have never created an NIU before, click on “I have not yet been registered”.

I have not yet been registered”.

**Step 4 **: Obtain your NIU document or Taxpayer number

1st Case: You already have an NIU but do not have the document. Enter your NIU or a part of your name and click on “Validate”, and you will get a list of all the NIUs that belong to you.

Insert either your NIU or part of your name and validate and you will have a list of all the NIUs you own.

Insert either your NIU

Case 2: If You Don’t Have a NIU and Want to Obtain One

By clicking **“I have not been

Question 4

PaySika : how to create your first free virtual XAF card?

Accepted Answer

Are you new to the PaySika app? After creating and verifying your account, would you like to set up a virtual bank card to carry out transactions but aren’t sure how?
You’re in the right place!
It’s very simple! Follow the steps below to get started 😊.

*
On your homepage, click the "Create a card" tab. You’ll be redirected to the secure card management page.

||| Note: If your account isn’t verified, a pop-up will appear asking you to complete verification. Verify your account to unlock all features.

After verification, tap the " Create a Card" button on your homepage.

Card creation

After clicking "+ Create a Card", a new interface will appear, click "Create", and you’re done!

| Note : Your first virtual bank card is free. However, to view your card details, you must top up 1000 FCFA into the card. Don't worry, you won't be charged this amount. You can use it anytime for your transactions.

CONGRATULATIONS ON CREATING YOUR FIRST PAYSIKA VIRTUAL VISA CARD! 🎉🎉🎉🎉🎉

See you soon for more exciting features!

You might also like: https://aide.paysika.co/en/article/how-do-i-top-up-my-xaf-paysika-card-1i004y7/

Question 5

How to verify your PaySika account ?

Accepted Answer

Hello! Want to verify your account after creating it? Then you're in the right place 😊. It's important to know that you're free to start with whichever step you want. The system is designed in such a way that if you've completed a step and exit the app, you don't need to start all over again.

Simply click on the step you haven't yet completed.

Here are the steps to verify your identity with PaySika:

| Log into the PaySika App

Once your app is open, go to the "Home" section and click on "Profile" at the bottom right corner. You will see the label "Unverified", indicating your account status. By clicking on it, you’ll be taken to the verification section. Tap "Verify me" to access the identity verification process.

1st step || I. Step: Personal Informations

You will be asked to provide the following:

Your first and last name
Your region, city, and neighborhood
Your profession
Your income range

Personal informations

||| Step: Taking a Selfie

After filling in your personal information and uploading your ID, you will need to take a clear selfie while holding your ID.

Step 1: Prepare

Take a neutral-face selfie
Ensure your face is visible, centered, and eyes are open
Do not cover or edit your face (no filters)
Use natur

Question 6

PaySika: how can I receive money directly on my PaySika debit card?

Accepted Answer

With the growth of the Cameroonian diaspora, sending money to family back home in Africa has become essential to meet daily needs, pay school fees for younger children or support family projects. Yet money transfers are often complicated by long delays and complex banking processes. The good news is that PaySika simplifies the process for you thanks to its ability to receive money directly on the PaySika XAF bank card.

Here's how to receive money from PaySika:

The relative outside Cameroon who needs to send money must have a Visa bank card.
The financial institution issuing the Visa card must have an online application or platform.
The family member must make sure that the Application linked to their Visa card has the option allowing them to transfer their money directly to a card (Visa direct).
Click on the option in question, and insert the PaySika card number.
And that's it! It's quick and easy

So you want to receive money directly on your PaySika bank card?

All you have to do is create your virtual PaySika card and receive money from your Mbenguiste in one click, wherever they are. Download the application here: 👉 https://link.paysika.co/AppV3dispo

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