PaySika's partner fees: We tell you everything!
At PaySika , we offer you the opportunity to facilitate your online payments with our free virtual bank card. However, like any financial institution, we are subject to transaction-related fees, which unfortunately do not depend directly on us.
Recently, some of you have noticed the appearance of additional fees called "partner fees" on your transactions. We understand that this may raise questions, which is why we want to explain in detail what these fees represent and how they work.
1. What is Partner Fees?
It is important to understand that we are a fintech, and that we must adapt to the market in which we operate. Thus, we are charged certain fees by our partners for each transaction made on your PaySika account. These fees include:
· Account and card top-up fees : We've covered the full cost of these fees, which is why top-ups are free.
· Card withdrawal fees : We've decided to share this fee with you. A fixed sum of 120 CFA francs will be deducted, regardless of the amount withdrawn. Please note that we cover another part of these costs.
· Payment fees in other currencies : Partner fees are applied for any payment made in a currency other than FCFA. These fees, which do not depend on us, are imposed on us by our partners (Visa) due to the global socio-political context that impacts online financial operations.
Partner fees are the amount that our partner (Visa) charges us for each payment made in another currency. These partner fees are necessary to guarantee:
· Currency conversion.
· The fluidity and security of international payments.
This fee was recently imposed on us due to the current global socio-political context, which affects online financial transactions.
Reduced partner fees:
In the interest of transparency and to encourage our users, we have decided to reduce these fees in the following ways:
· 500 FCFA for payments of less than 16,000 FCFA.
· 350 CFA francs for payments over 16,000 CFA francs.
These fees are not directly added to your payment amount. Two cases can arise when they are collected:
Immediate deduction : If you have enough funds on your card, the fee will be deducted at checkout.
Deferred deduction : If you don't have the partner fee amount on your card, the payment will still be validated, but the charge will be pending. They will then be debited on your next charge. It is important to note that this charge does not include charging fees. You will also see a separate mention on the receipt, indicating that these fees are related to the transaction made.
2. Our recommendations for optimising your costs
To minimize the impact of these fees on your budget, here are some practical tips:
has. Make sure you have enough funds
To avoid partner fees being carried over to your next top-up, always make sure you have enough funds available on your card at the time of transactions.
b. Reduce the number of small payments
Payments below 16,000 FCFA incur a fixed fee of 500 FCFA , while payments above this amount cost only 350 FCFA . To save money, we recommend that you bundle your payments as much as possible.
c. Optimize your payments on Facebook/Meta
If you use Facebook Ads , adjust your settings to increase the payment limit above 16,000 FCFA . This way, your payments will be consolidated and charged once, reducing partner fees.
Conclusion
We know that these fees can be frustrating, but they are essential to ensure the quality and safety of our services. At PaySika , we remain committed to making your experience as smooth and cost-effective as possible. If you have any additional questions, please do not hesitate to contact us.
Thank you for your understanding and loyalty!
Recently, some of you have noticed the appearance of additional fees called "partner fees" on your transactions. We understand that this may raise questions, which is why we want to explain in detail what these fees represent and how they work.
1. What is Partner Fees?
It is important to understand that we are a fintech, and that we must adapt to the market in which we operate. Thus, we are charged certain fees by our partners for each transaction made on your PaySika account. These fees include:
· Account and card top-up fees : We've covered the full cost of these fees, which is why top-ups are free.
· Card withdrawal fees : We've decided to share this fee with you. A fixed sum of 120 CFA francs will be deducted, regardless of the amount withdrawn. Please note that we cover another part of these costs.
· Payment fees in other currencies : Partner fees are applied for any payment made in a currency other than FCFA. These fees, which do not depend on us, are imposed on us by our partners (Visa) due to the global socio-political context that impacts online financial operations.
Partner fees are the amount that our partner (Visa) charges us for each payment made in another currency. These partner fees are necessary to guarantee:
· Currency conversion.
· The fluidity and security of international payments.
This fee was recently imposed on us due to the current global socio-political context, which affects online financial transactions.
Reduced partner fees:
In the interest of transparency and to encourage our users, we have decided to reduce these fees in the following ways:
· 500 FCFA for payments of less than 16,000 FCFA.
· 350 CFA francs for payments over 16,000 CFA francs.
These fees are not directly added to your payment amount. Two cases can arise when they are collected:
Immediate deduction : If you have enough funds on your card, the fee will be deducted at checkout.
Deferred deduction : If you don't have the partner fee amount on your card, the payment will still be validated, but the charge will be pending. They will then be debited on your next charge. It is important to note that this charge does not include charging fees. You will also see a separate mention on the receipt, indicating that these fees are related to the transaction made.
2. Our recommendations for optimising your costs
To minimize the impact of these fees on your budget, here are some practical tips:
has. Make sure you have enough funds
To avoid partner fees being carried over to your next top-up, always make sure you have enough funds available on your card at the time of transactions.
b. Reduce the number of small payments
Payments below 16,000 FCFA incur a fixed fee of 500 FCFA , while payments above this amount cost only 350 FCFA . To save money, we recommend that you bundle your payments as much as possible.
c. Optimize your payments on Facebook/Meta
If you use Facebook Ads , adjust your settings to increase the payment limit above 16,000 FCFA . This way, your payments will be consolidated and charged once, reducing partner fees.
Conclusion
We know that these fees can be frustrating, but they are essential to ensure the quality and safety of our services. At PaySika , we remain committed to making your experience as smooth and cost-effective as possible. If you have any additional questions, please do not hesitate to contact us.
Thank you for your understanding and loyalty!
Updated on: 10/03/2025
Thank you!