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> Use this file to discover available pages before exploring further.
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# Why am I unable to verify my identity?

**Dear PaySika User,**  
If your account remains unverified, several reasons could explain this. Please read below to learn more:

|| **This is likely due to one of the following reasons:**

* **Your ID document has expired.**
    
* **You provided a valid receipt (e.g., temporary ID) but omitted your birth certificate.**
    
* **Your submitted ID is no longer accepted by regulators:**
    Driver’s license, school ID, foreign passport, foreign national ID, etc.
    
* **You did not provide your NIU (Unique Identification Number issued by the tax platform).**
    
* **Your selfie does not meet compliance standards.**
    
* **Incomplete information was submitted.**

To confirm whether any of these apply, please contact our customer support team immediately via the in-app chat.

||| **Regulatory requirements obligate us to keep your information up to date.**

**Reminder: Accepted valid ID documents include:**

* Valid Cameroonian National ID (CNI)
    
* Cameroonian receipt (temporary ID) + birth certificate
    
* Valid Cameroonian passport
    
* Valid Cameroonian residence permit

For questions or further assistance, don’t hesitate to reach out. We’re here to help you maximize your PaySika experience.

*Looking forward to guiding you through new discoveries!*

**You might find this helpful:**  
https://aide.paysika.co/en/article/what-documents-are-valid-for-kyc-1j41vns/